Only by building trust and credibility can the teams earn the right to influence the product/engineering lifecycle.
Both Engineering and Operations/Infrastructure must have a seat at the Product Council table. Getting both insights and buy-in from people who are experts in product design, engineering implementation, and infrastructure deployment helps ensure that the system will be resilient and scalable.
Simple and complete access to development and production log files is critical for maintaining system uptime and availability. While some limitations are important (for example, limiting access to security event log files to protect separation of duties), allowing the broadest possible access to all members of the product/engineering/operations teams greatly improves MTTR when there is a problem and offers opportunities to find bugs and optimize systems during normal operations. This transparency also helps build trust and makes it easier for cross-functional groups to collaborate.
Centralizing logs, and applying machine-learning algorithms to help correlate events and incidents, makes it much easier to quickly find issues and problems. The ability to run complex reporting analyses to uncover subtle problems and potentially damaging trends greatly increases the value of the log files.